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Netacad Success Lead

The Netacad Success Lead is a person within each Cisco Academy who works with Cisco on all quality and Academy sustainability matters. The Success Lead will:

• Be familiar with Cisco Academy required policy and procedures
• Review data annually and recommend improvements to their academy using Academy success dashboard and other related tools
• Partner with their Cisco Quality Manager to ensure recommended improvements from Cisco are implemented

 More info about Cisco Netacad Policy: Policy Overview

Roles and responsibilities in a Cisco Academy

What are the Roles within a Cisco Academy?

As a Cisco Academy there are specific job functions that individuals at an academy need to perform. A person can take on multiple roles as appropriate.

NetAcad Contact (required role)

• Central point of contact between an academy and Cisco
• Update Academy Profile
• Designate NetAcad Success Lead
• Manage the Contract Process
• Choose Academy Support Center
• Add other users to system
• Access Cisco Communications to share with other individuals at academy
• Provide Academy feedback to Cisco

NetAcad Success Lead (required role) 

• Responsible for driving quality and sustainability at your academy, including 
• Understand and ensure compliance with all policies and procedures 
• Act as point of contact for Cisco Quality Team at your academy 
• Review quality metrics after each class completion 
• Suggest quality improvements to your academy members 
• Work with Academy Support Center as a resource for best practices and assistance with processes and tools 
• Improve low quality performance areas
• Participate in Club NetAcad online community 

NetAcad Instructor (required role) 

Teach students Networking Academy curriculum. For additional instructor information and resources, click here. 

NetAcad Staff (optional role) 

Anyone who works at the academy and provides administrative or instructional support can fill this optional role.