Frequently Asked Questions/ Netacad Certification Exams/ Discounts

Here are some FAQs about certifications and discounts for Cisco Networking Academy students: 

Can I exchange my CCNA composite discounts? (see the answers below)
How do I register for a certification exam?
How can I locate information about my Cisco Career Certifications?
How can I send my Cisco Certification credentials to the Support Desk?
Which CCNA courses offer a certification exam discount?
What are the terms of the CompTIA A+ Certification Renewal Policy?
How can I provide proof of my CompTIA Certification so I can enroll in an Instructor Fast Track (IFT) course?
How do I contact the Cisco Certifications Team?
How can I request a certification exam discount for a Cisco certification exam?
Which courses do students need to take in order to prepare for their CCENT Certification exam?
I saw a website listing the answers of the exams. Should I report it?
Does Networking Academy provide discounts for Cisco certification exams?

Can I exchange my CCNA composite discounts?

The Cisco Networking Academy Program is unable to exchange authorized discounts after your discount request has been submitted. The policies of the CCNA discount program state: “Students and instructors are only eligible for discount voucher(s) for one CCNA Certification exam path.” No exchanges, refunds, or extensions will be granted if the wrong discount is selected.

How do I register for a certification exam?

Networking Academy courses are aligned to specific certifications and prepare you to take the required exams. To register for a certification exam, please refer to the Industry Certifications section on the Certifications & Vouchers page. 

How can I locate information about my Cisco Career Certifications?

The Cisco Career Certifications Tracking System is available at www.cisco.com/go/certifications/login. The Tracking System is a secure database that provides a record of exam history and certification progress for Associates, Professionals, Cisco Qualified Specialists, Cisco Sales Experts, and Cisco Technical Experts. The Tracking System also allows users to request certification logos for certifications they have achieved. Features of the tool include:

• Certified candidates may provide access to third parties, employers, and educational institutions for the purpose of viewing and validating their current Cisco certifications
• Localized address fields within the personal information section allow candidates in certain Asia-Pacific countries such as Japan, China, and Korea (where local language requires double-byte characters) to store their local language names and addresses in the database.
• Step-by-step user's guide
• An improved look of the 'Test History' page
• Cisco.com look and feel with improved organization and user experience
• Access to Cisco.com site-wide features including Cisco.com wide search and navigation

For step-by-step instructions on many of the Tracking System's features, such as logging in, tracking certificate fulfillment, and accessing logos, please review the 'Tracking System Users Guide' located at the bottom of the page at www.cisco.com/go/certifications/login.

How can I send my Cisco Certification credentials to the Support Desk?

Individuals can send a copy of their Cisco Certificate to the Support Desk through the Certification Tracking System. Please follow the steps below to send your credentials to the Support Desk:

1. Log in to the Certification Tracking System at www.cisco.com/go/certifications/login
2. Click 'Publish Credentials'
3. Select the credentials you want to publish
4. Enter the email address of the recipient you want to send the verification report to (please send to [email protected])
5. Enter the message you want to include in the email to the recipient
6. Click 'Preview Report' (optional)
7. 'Preview Report' page is watermarked 'VOID – Sample Only' (the report sent will not have the watermark) Note: if you want to make modifications or do not want to send the report, click the 'Back' button
8. Click 'Publish Report'
9. Status message will be displayed: 'Your certifications have successfully been published'
10. Click the menu bar to the left to continue

Which CCNA courses offer a certification exam discount?

Authorized discounts (vouchers) are available to qualifying students and instructors for these completed courses: CCNA Security, CCNA R&S Routing and Switching Essentials, and CCNA R&S Connecting Networks.

What are the terms of the CompTIA A+ Certification Renewal Policy?

Individuals who became CompTIA A+ certified on or before December 31, 2010 are considered certified for life.

CompTIA A+ certifications issued January 1, 2011 or later are valid for three (3) years from the date the candidate is certified. After three (3) years, the certification must be renewed.

Please visit CompTIA’s Continuing Education site for additional information.

How can I provide proof of my CompTIA Certification so I can enroll in an Instructor Fast Track (IFT) course?

Please follow the steps below to obtain your CompTIA Certification information:

1. Go to https://certification.comptia.org/
2. Click ‘Help’
3. Under ‘Certificates, Credentials & Transcripts’, click ‘Credentials’
4. Click ‘Provide Verification of your CompTIA Certifications’
5. Pick your preferred method (use ‘Download a PDF Certificate’ or ‘Create a Transcript’)

If you use the ‘Create a Transcript’ option, please follow the steps below:

1. Set the ‘CAN BE VIEWED UNTIL’ date to '30 days'. Cisco recommends you enter '30 days’ to ensure the Cisco Networking Academy Support Desk has enough time to process your request.
2. In the 'Remarks' box, please enter the reason for the certificate:
   1. Your Academy Connection ID (located in your Cisco NetAcad profile, accessible by clicking on your name at the top of your Cisco NetAcad home page)
   2. Your Cisco NetAcad Screen Name
   3. The Cisco NetAcad Course Name and Course ID in which you are to be enrolled (the Instructor Trainer of the IFT will provide this information to you)
   4. Your email address
3. When your transcript is ready to send to the Cisco Networking Academy Support Desk, please use the email address [email protected].

How do I contact the Cisco Certifications Team?

The Cisco Networking Academy Support Desk can assist users with questions or issues pertaining to Cisco Networking Academy and the Cisco NetAcad website. We have limited access to information or databases with other Cisco Team.

For any questions unrelated to Cisco Networking Academy or Cisco NetAcad, such as questions pertaining to your CSCO ID, Certification Certificate status, merging duplicate CSCO accounts, please visit the Cisco Certification & Communities Online Support tool. This tool provides a suite of support services to meet your certification program needs including Instant Answers, Program Updates and the ability to manage your support cases online.

To access the Cisco Certification & Communities Online Support tool, please follow these steps:

1. Go to www.cisco.com
2. Click ‘Training and Events’
3. Under ‘Popular Links’, click ‘Cisco Certifications’
4. On the right, under ‘Get Help’, click ‘Certification Support’

How can I request a certification exam discount for a Cisco certification exam?

Vouchers for certification exam discounts must be used within three months of becoming eligible and require up to a 14-day processing time. Please request your voucher as soon as you are eligible.

Before starting, please verify that your name and email address in your NetAcad profile are accurate.  Clicking on your name in the top navigation bar and select 'My Profile'.  It is critical for your email address be an account you will have access to until after you take your certification exam, since this is how exam details are communicated to you.

1. Log in to www.netacad.com.  
2. Click your name in the top navigation bar and select ‘Discount Vouchers’.
3. Click the ‘Request’ button on any voucher with status Eligible.
4. Enter the required information and submit the form.
5. In about 8 days, you will receive a verification email and an account activation email.  Please follow the instructions in these emails.
6. 2-4 days after verifying your email, you will receive a Cisco exam discount information and authorization to test email.

Track the status of your voucher request by returning to the "Discount Vouchers' page at any time.  For more information, please refer to the Step-by-Step Guide to Registering for a Certification Exam.

Which courses do students need to take in order to prepare for their CCENT Certification exam?

Students seeking to earn their CCENT Certification (pass the ICND1 exam) should take the first two recommended CCNA Routing & Switching (R&S) courses listed below:

• CCNA R&S: Introduction to Networks
• CCNA R&S: Routing and Switching Essentials

I saw a website listing the answers of the exams. Should I report it?

When people post certification exam answers, they degrade the value of the certification for everyone who has worked hard to earn it. When people share exams, use Cisco logos, and resources without permission, they are in violation of Cisco’s copyright. If you discover a website that might be misusing Cisco’s trademarks or Cisco’s materials, please let your instructor know. Instructors will report the violation to the support desk who follow up with Cisco’s Legal Team.

Does Networking Academy provide discounts for Cisco certification exams?

Authorized discounts (vouchers) are available to students and instructors who receive a score of 75% or higher on the FIRST attempt of the final exam in a qualifying course: CCNA Security, CCNA R&S Routing and Switching Essentials, and CCNA R&S Connecting Networks.

Comments

[Yvan Rooseleer]

Here is the answer: http://honim.typepad.com/biasc/2018/06/the-growing-value-of-certifications.html

[Zamo]

I did not do the A+ 220-1001 Certification Practice Exam and A+ 220-1002 Certification Practice Exam Certification Practice Exams, So my Question is will i get a certificate?

[Yvan Rooseleer]

What kind of certificate are you requesting?

[Zamo]

IT Essential Certificate, I did all the exams for IT Essentials, the only thing i did not do is "A+ 220-1001 Certification Practice Exam and A+ 220-1002 Certification Practice Exam Certification Practice Exam". will i get it ?

[Samrat]

Insightful article! The discussion on the latest trends in network security and how they impact CCIE Security was particularly interesting.