To participate in the Networking Academy Maintenance service, each representative must have a Cisco.com account. If they don’t have an account, they can sign up for a guest account. To do this, visit Cisco.com and select Register in the top right corner to register as a new user.
If a Cisco Academy wishes to participate in the Networking Academy Maintenance service, the sign-up procedure is as follows:
-1- An instructor or someone with another Networking Academy role at the academy gathers the following information and opens a ticket with the Support Desk:
- Academy name, ID number, address, and primary phone number
- List of all instructors and administrators at the academy who will be representatives for the service.
- The list should include each representative’s name, academy ID, email address, and Cisco.com ID
- In the Cisco NetSpace learning environment, from the NetSpace Home page, select Help in the upper right corner, then select Contact Support. On the Ask a Question screen, write “NetAcad Maintenance” in the subject line and enter the information above in the description field, then click Submit Ticket.
-3- The Support Desk will review and validate the information and email the NetAcad Maintenance Agreement to the academy’s NetAcad Contact for approval.
-4- After the NetAcad Contact replies that their academy accepts the agreement and their representatives will comply with the terms and conditions, Cisco will activate the Maintenance service for the academy and the NetAcad Maintenance contract number will be added to the Cisco.com accounts of the academy representatives, which will give them registered access to Cisco.com.
Note: Activation time may vary depending on ticket volumes.